Shopping FAQ

If you live in the U.S., please use our Store Locator to find a retailer near you. Residence outside the US can also purchase Fire Cider through our Amazon Store.

If you are already a customer with a portal account just click "Wholesale Login" at the top of this page. If you don't have a portal account contact CustomerService@firecider.com or give them a ring at 413.213.6700 and they’d be happy to help.

Once you've added items to your cart and proceed to checkout you'll get to the "Customer Information" page. There you will see a "Gift Card or discount code" text box on the right-hand side of the screen. Enter your code here and click "Apply". If ordering on a mobile device click "Show order summary" at the top of the customer information page and the "Gift card or discount code" text box will appear.

Yes. At the bottom of your shopping cart screen, there is a box titled “Special instructions for seller”. If you would like to have your order sent as a gift, please include “This is a gift” in that box, along with any personalized message you would like sent to the recipient. Then be sure to enter the correct shipping address for your gift recipient! We will ship the order with a special packing slip that includes your message and omits all prices for the items sent.

Once you've moved to Check Out you'll be able to choose from multiple rates for shipping orders anywhere in the Contiguous US. Optional rates for orders that need to be shipped to Alaska or Hawaii will be shown at your checkout.

Any order shipped to a location within the contiguous 48 US states, not including Hawaii or Alaska, qualifies for Free Standard Shipping when you spend $55.00 or more before shipping costs have been added to your order. Please note that Gift Cards will not count towards your total to unlock Free Shipping!

Not at this time.

Our warehouse is committed to shipping orders within 2 business days when the orders are received by 2 pm ET M-F. Orders received after 2 pm EST on Friday will be processed for shipment by the end of day the following Tuesday.

Processed orders are picked up from our warehouse at the end of each business day. Orders do not ship on weekends, FedEx observed holidays or occasionally, when the warehouse is impacted by severe weather.

Delivery times will vary depending on your chosen method of shipment, and when you place your order. Delivery times are calculated starting at the end of our business day, 2 pm ET M-F, and do not include weekends or holidays. 

We do not offer USPS as a shipping option at this time.

There are a few reasons why your order may not have shipped. It may be on hold, due to an item in your order being unexpectedly out of stock, or due to an address discrepancy. In these cases our Customer Service Dept. will contact you to resolve the issue. If you placed your order after 2 PM, M-F, your order will be shipped within the next 2 business days. 

Yes. When your order is processed, we email you a link to our tracking page for your package. Visit this page at any time to follow the delivery of your package.

If you did not receive this email, please contact us at customerservice@firecider.com

We do! We have FedEx 2Day, Express Saver and Priority Overnight options.

We are unable to accept returns at this time.

Well, that's no fun! Occasionally an order may arrive with an incorrect item, but if it does please reach out to customerservice@firecider.com within 72 hours of receiving your package, so we can arrange a replacement for you.

If your order is damaged, please contact customerservice@firecider.com within 72 hours of receiving your package, so that we may replace your item(s).